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LLM AgentCustomer SupportAutomation
Transforming Support for TechFlow
TechFlow was drowning in tickets with a 12-hour response time. We deployed a custom LLM agent that now handles 85% of queries instantly.
Client
TechFlow
Industry
SaaS / Customer Support
Auto-Resolution Rate
85%
Annual Savings
$180k
The Challenge
TechFlow was drowning in support tickets with a 12-hour average response time, leading to customer dissatisfaction and high churn.
The Solution
We deployed a custom LLM agent trained on their knowledge base to handle Level 1 queries instantly, escalating only complex issues to human agents.
The Results
- 85% of tickets resolved automatically
- Response time reduced from 12 hours to instant
- Support costs reduced by $180k annually
"This has been transformational. The LLM app handles the repetitive stuff, and our team can focus on genuinely helping customers."
Sarah ChenVP Customer Success, TechFlow
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